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Customer Service/FAQ's:
www.iluvTrollbeads.com is a website run by InStyle Accessories which is SW of Jacksonville in St. Johns, FL. We are a Platinum Level Authorized Trollbeads Retailer. This means that we stock every item in the Trollbeads collection in depth, insuring that you have a beautiful selection from which to choose. We also maintain a stunning selection of Limited Edition Glass which are beads that are produced in limited edition and will help you create a more personal design. Some of these items are only offered to the top Trollbeads retailers and you can view the complete line on this website.
Please find below some Frequently Asked Questions:
1) How does the Trollbeads products work and how do I design my Trollbeads bracelet and necklace?
Trollbeads allows you to make many choices in designing the look that you would like to establish.
First, you purchase your Trollbeads bracelet or necklace with your choice of clasp. (The clasp is your first choice and is ordered seperately so you can choose the design of your liking.)
Then, you decide on a theme, design or color wave that you would like to create using the over 500 choices of Trollbeads. Creativity has no limits!
2) How do I measure my wrist for a Trollbeads bracelet?
Measure tightly at your wrist and add 1" to the length which will allow for you to add beads until the bracelet is completely full. This is the size of bracelet you will need to order. (If in-between sizes, please round up to the nearest size offered.)
3) How do I clean my Trollbeads?
Clean your Trollbeads products with a silver polishing cloth. Do not use any cleaning solution that will remove the oxidation of the beads or chain, such as liquid silver polish. Do not wear your Trollbeads in a pool or hot tub. They contain chemicals that may affect the finish of your jewelry.
4) What if I have a problem with my Trollbeads products?
InStyle Accessories, LLC, www.iluvTrollbeads.com and TrollbeadsUS will stand behind every Trollbeads item..100% guarantee. (As long as it has not been mistreated.) Please contact us at 877-458-8876 and we will assist you with any problem you may have with your purchase.
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